cookie policy
last updated September 6, 2026
the cookies on this site
| name | set by | what it does | lasts |
|---|---|---|---|
| arrow_visit | this site | counts your visits to this site and remembers which vehicles you have opened, so that if you send us an enquiry the salesperson answering it can see what you were looking at. it stays on your own device and is never read by anyone until you choose to send a form. if you never send one, nothing about your visit is recorded anywhere else. | 2 years |
| arrow_recon | this site | set when you send the form to see a vehicle's reconditioning work. it remembers that you did, so the work is shown to you on every vehicle instead of asking again. | 182 days |
| staff sign-in | this site | only set when an Arrow staff member signs in to the admin. visitors never receive it. | 14 days |
| Google sign-in check | this site | only set for a signed-in Arrow staff member while connecting the site to Arrow's Google Business Profile, so the reply from Google can be matched to the request. visitors never receive it. | 10 minutes |
| Shannon (chat) | Arrow's own chat service | may use browser storage to keep your conversation open between pages and to count visits. it is run by Arrow, and no advertising network is involved. | set by the chat service |
| Google Analytics (_ga, _ga_…) | measures how this site is used: which pages and vehicles are opened, which questions are expanded, and which buttons are pressed. it tells us how many people do those things, not who they are. we never send Google your name, email address, phone number, or anything you type into a form. if you would rather not be counted, the section below says how to turn cookies off, and Google also publishes a browser add-on that opts you out of Analytics everywhere. | 2 years | |
| Google Maps | the map on the contact page is an embedded Google map. Google may set its own cookies inside that frame when the map loads. | set by Google | |
| credit application (AVA by Autocorp) | Autocorp | the credit application on the Get approved page is provided by AVA, from Autocorp, and runs inside a frame on their own website. everything you enter on it goes to them, not to us. inside that frame they use their own cookies and measurement tools, including Hotjar and Mixpanel, under their privacy policy. nothing is set unless you open that page, and nothing on the rest of this site is affected. | set by Autocorp |
| YouTube | walk-around videos are embedded in privacy-enhanced mode, which sets nothing until you press play. after that Google's own cookies apply to the player. | set by Google |
why there is no cookie banner
Canadian privacy law does not require one. the cookie banner is a European rule, and Canada asks something different: that we tell you plainly what is collected and why, in a place you can find, and that you can say no. That is what this page is for.
by using this site you agree to the cookies listed above. none of them is needed to read the site: every page works with cookies blocked, and the section below says how to block them.
nothing here is sold, and nothing is passed to a data broker. where a cookie belongs to a company other than Arrow, the table above names that company so you can go and read their terms as well as ours.
saying no, and turning cookies off
you can block or delete cookies in your browser’s settings, for this site alone or for every site, and every page here still works. most browsers also offer a setting that refuses the kind of cookie used for advertising across different websites.
the one thing you lose is convenience: the reconditioning work will ask for your name again on each vehicle rather than remembering that you already gave it, and if you send us an enquiry we will not be able to see which vehicles you had been looking at.
if you would rather ask us, write to us with the address on the contact page and say so. you can do that at any time, you do not have to give a reason, and it does not affect anything else.
related: privacy policy, cookie policy, terms of use, accessibility.