how we recondition a car
every car we sell has its reconditioning published on its page: the work that was done to it, and what that work was worth. this page explains where that list comes from, what is on it, and what is not.
where the list comes from
the list is not written for the website. it is the repair order.
when a vehicle arrives it goes through the shop, the same NAPA AUTOPRO shop that works on customers' cars. the technician writes up what was found and what was done, line by line, the way any repair order is written. when the work is finished, that record is what the vehicle page shows.
so the list on the page is the shop's own record of the car, not a marketing description of it. if a line is on the page, that work was done. if it is not on the page, it was not.
what the figure is
beside the list is one figure: what the work on that vehicle was worth.
it is the whole job, parts and labour, and it is one number rather than a price beside each line, because the repair order records the work as a whole and splitting the total across the lines would mean making the split up.
the figure is never hidden. it is on the card in the inventory, on the vehicle page, and in the comparison, whether or not you have given us your name. what the form on the vehicle page opens is the line-by-line list.
what Arrow Certified means
a vehicle carries the Arrow Certified mark when the certification inspection has been done and filed. our Arrow Certification has ensured that we have completed the following:
- full synthetic oil change
- full Arrow Certification inspection
- setting of tire pressures
- new wiper blades
- road test
that is the list, in full. it is what the mark means and nothing more, and the Arrow Certified page says what it is not.
a vehicle sold as-is is never Arrow Certified. the two statements contradict each other and we do not put them on the same car.
the safety certificate
a vehicle we sell as fit comes with the Safety Standards Certificate that Ontario requires before it can be plated in your name. a vehicle we sell as-is does not, and that page explains exactly what as-is means, in the wording the law requires us to use.
what we replace and what we do not
the lines on a vehicle's page are the answer for that vehicle. as a practice: we do the work the inspection finds rather than the work that looks good on a list, and we would rather publish a small figure honestly than a large one that flatters the car.
some vehicles need very little. the page says so, and you can see it.
when there is nothing on the page yet
a vehicle that has just arrived may show no reconditioning yet. that means nothing has been filed against it, not that nothing will be. we do not describe a car's condition before the shop has looked at it, so the page says what we do rather than what was done, and we will tell you where it stands if you call.
why we publish it
because it is the only claim a dealership makes that you can check.
every dealer says its vehicles are inspected. nobody can verify that, so the words have stopped meaning anything. a list of work with a figure beside it is different: you can read it, you can ask about a line, you can compare two cars on it, and we cannot quietly skip something and still call the car ready.
it also means the small numbers get published alongside the big ones. a figure you only show when it flatters you is advertising. this is information.
read it on a car
every vehicle on the inventory page shows its figure, and the vehicle page shows the work. the comparison puts up to four side by side, with what was spent on each directly under the price.
if you want to see what the shop does for customers' cars rather than our own stock, that is the service page.